Privacy Policy

Last updated: {{DATE}}

Welcome to Feyinshop ("Platform", "we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and protect personal information of all users of our multivendor e‑commerce platform, including customers, vendors/sellers, and visitors.

By accessing or using our Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

1. Who This Policy Applies To

This Privacy Policy applies to:

• Customers who browse, register, or purchase products
• Vendors/Sellers who register and sell products on the Platform
• Visitors who access the website without registering

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information when you use our Platform:

For Customers:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account login credentials
• Order and transaction details

For Vendors/Sellers:

• Business or store name
• Owner/authorized person name
• Email address and phone number
• Business address
• Bank or payout-related details (for settlements)
• Tax or government identification details (if required by law)
• Product listings, pricing, and inventory information

For All Users:

• Messages, inquiries, or support requests
• Reviews, ratings, or feedback submitted on the Platform

2.2 Information Collected Automatically

When you access the Platform, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited, time spent, and navigation data
• Cookies and similar tracking technologies

3. Payment Information

• The Platform accepts online payments only.
• Cash on Delivery (COD) is not supported at this time.
• We do not store your complete card, UPI, or banking details.
• Payments are processed securely through trusted third‑party payment gateways.
• We are not responsible for the privacy practices of payment gateway providers.

4. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Process orders and transactions
• Facilitate vendor onboarding and store management
• Enable communication between customers and vendors
• Provide customer support
• Improve Platform performance and user experience
• Detect, prevent, and investigate fraud or abuse
• Comply with legal and regulatory obligations

5. Sharing of Information

We may share information only when necessary:

• With Vendors: Customer order details required to fulfill purchases
• With Service Providers: Hosting, payment processing, analytics, and communication services
• With Legal Authorities: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell or rent personal data to third parties.

6. Vendor Responsibilities

Vendors on the Platform:

• Are responsible for safeguarding customer information shared with them
• Must use customer data only for order fulfillment and support
• Must not misuse, share, or store customer data outside Platform purposes

Violation of these obligations may result in suspension or termination of vendor accounts.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Analyze traffic and usage patterns
• Improve security and performance

You may disable cookies through your browser settings, but some features of the Platform may not function properly.

8. Data Retention

• We retain personal information only as long as necessary for business, legal, and operational purposes.
• Vendor and transaction records may be retained longer to comply with accounting or legal requirements.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

10. User Rights

Depending on applicable laws, users may have the right to:

• Access their personal data
• Correct inaccurate or incomplete data
• Request deletion of their account and personal information
• Withdraw consent where applicable

Requests can be made by contacting us using the details below.

11. Third‑Party Links

The Platform may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those third parties.

12. Children’s Privacy

The Platform is not intended for users under the age of 18. We do not knowingly collect personal data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform constitutes acceptance of the revised policy.

14. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Website: {{Your Website URL}}

Email: {{Support Email}}

15. Startup‑Friendly Legal Safeguards (Important)

• We reserve the right to modify, suspend, or discontinue any part of the Platform without prior notice.
• We are a technology platform and do not own or directly sell vendor products unless explicitly stated.
• Disputes between customers and vendors should be resolved directly; however, we may assist as a facilitator.
• Misuse of the Platform, fraudulent activity, or violation of laws may result in account termination.

This Privacy Policy is intended to support early‑stage and growing businesses while maintaining user trust and legal compliance.